Security
- Use a reliable computer with the latest security updates
- Make sure you have the latest version of anti-virus software with automatic updates
- Make sure you use an active firewall for protection
- Never open E-Mails whose origin is unknown and do not attempt to open any attached documents or embedded programs and links.
- Never tell anyone your password. Even Bank J. Safra Sarasin employees will never ask you for your password. Make sure you keep your password protected at all times.
- If you notice irregular activities or processes while using E-Services, please contact your advisor.
Close down your E-Service session correctly using the relevant function/button "Log off".
Emptying the browser cache
Every time you log off from an E-Service session, you should delete your browser cache.
Common browsers:
Review the instructions in the Google Chrome Help Center.
Finding your version of Internet ExplorerTo find your version of Internet Explorer, click Help, then select About Internet Explorer. If you don't see the Help menu, press Alt to show the menus.
Clearing your cache Internet Explorer 8.xInternet Explorer 7.x
- In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
- Select Delete Browsing History.
- Select the checkbox next to "Temporary Internet Files."
- Click Delete.
- It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.
Internet Explorer 6.x
- In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
- Select Delete Browsing History.
- Click Delete files.
- Click Yes in the confirmation window.
- Click Close.
Note: It can take several minutes for the cache history to be deleted.
Clearing your cookies
- In Internet Explorer, click the Tools menu.
- Select Internet Options.
- Click the General tab.
- Click Delete Files.
- Click OK in the confirmation window.
- Click OK to close the "Internet Options" window.
Note: It can take several minutes for the cache history to be deleted.
While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.
Internet Explorer 8.xInternet Explorer 7.x
- In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
- Select Delete Browsing History.
- Select the checkbox next to Cookies.
- Click Delete.
- Once your cookies have been deleted, click Okay.
Internet Explorer 6.x
- In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
- Click Delete cookies.
- Click Yes in the confirmation window.
- Click Close.
- In Internet Explorer, click Tools.
- Select Internet Options.
- Click the General tab.
- Click Delete Cookies.
- Click OK in the confirmation window.
- Click OK to close the "Internet Options" window.
Finding your version of FirefoxTo find your version of Firefox:
Clearing your cache Firefox 4.x and later Firefox 3.5.x for Windows
- On Windows, click Help, then click About Mozilla Firefox.
- On Mac OS X, click Firefox, then click About Mozilla Firefox.
Firefox 3.x for Windows
- In Firefox, click the Tools menu.
- Select Clear Recent History.
- Under "Time Range to Clear," select Everything.
- Select the "Details" checkbox.
- Select the "Cache" checkbox.
- Click Clear Now.
Firefox 3.x and 3.5.x for Mac OS X
- In Firefox, click the Tools menu.
- Select Clear Private Data.
- Select the "Cache" checkbox.
- Click Clear Private Data Now.
Firefox 2.x for Windows
- Click the Firefox menu.
- Select Preferences.
- Select Advanced.
- Click the Network tab.
- In the "Offline Storage" section, click Clear Now.
- Click OK.
Firefox 2.x for Mac OS X
- In Firefox, click the Tools menu.
- Select Options.
- Select Advanced.
- Click the Network tab.
- In the "Cache" section, click Clear Now.
- Click OK.
Clearing your cookies
- Click the Firefox menu.
- Select Preferences.
- Select Advanced.
- Click the Network tab.
- In the "Cache" section, click Clear Now.
- Click OK.
While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.
Firefox 3.5.x for WindowsFirefox 3.5.x for Mac OS X
- In Firefox, click the Tools menu.
- Select Clear Recent History.
- Under "Time Range to Clear," select Everything.
- Select the "Details" checkbox.
- Select the "Cookies" checkbox.
- Click Clear Now.
Firefox 3.x for Windows
- Click the Firefox menu.
- Click Preferences.
- Click Privacy.
- Click Remove Individual Cookies.
- In the Cookies dialog box, click Remove All Cookies.
- Close the Cookies dialog box.
- Close the Preferences window.
Firefox 3.x for Mac OS X
- In Firefox, click the Tools menu.
- Click Options.
- Click Privacy.
- In the "Cookies" section, click Show Cookies.
- In the Cookies dialog box, click Remove All Cookies.
- Click OK to close the Cookies dialog box.
- Click OK to close the Options window.
Firefox 2.x for Windows
- Click the Firefox menu.
- Click Preferences.
- Click Privacy.
- In the "Cookies" section, click Show Cookies.
- In the Cookies dialog box, click Remove All Cookies.
- Click OK to close the Cookies dialog box.
- Click OK to close the Preferences window.
Firefox 2.x for Mac OS X
- In Firefox, click the Tools menu.
- Click Options.
- Click Privacy.
- In the "Cookies" section, click Show Cookies.
- In the Cookies dialog box, click Remove All Cookies.
- Click OK to close the Cookies dialog box.
- Click OK to close the Options window.
- Click the Firefox menu.
- Click Preferences.
- Click Privacy.
- In the "Cookies" section, click Show Cookies.
- In the Cookies dialog box, click Remove All Cookies.
- Click OK to close the Cookies dialog box.
- Click OK to close the Preferences window.
Finding your version of SafariTo find your version of Safari:
Clearing your cache Safari 3.x, 4.x and 5.x for Mac OS X
- On Windows, click Help, then click About Safari.
- On Mac OS X, click Safari, then click About Safari.
Safari 3.x for Windows
- Click the Safari menu.
- Select Empty Cache.
- Click Empty.
Clearing your cookies
- In Safari, click the Edit menu.
- Select Empty Cache.
- Click Empty.
While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.
Safari 5.x for Mac OS XSafari 3.x for Windows
- In Safari, click the Safari menu.
- Click Preferences.
- Click Privacy.
- Click Remove All Website Data.
- Click Remove Now.
- Close the "Preferences" dialog box.
- Click the Safari menu.
- Select Preferences.
- Click Security.
- Click Show Cookies.
- Click Remove All.
- Click Done to close the cookies list.
- Close the "Preferences" dialog box.
Finding your version of OperaTo find your version of Opera:
Clearing your cache Opera 9.x for Windows
- On Windows, click Help, then click About Opera.
- On Mac OS X, click Opera, then click About Opera.
Opera 9.x for Mac OS X
- In Opera, click the Tools menu.
- Click Preferences.
- Select the Advanced tab.
- Click History.
- In the "Disk cache" section, click Empty Now.
- Click OK to close the Preferences window.
Clearing your cookies
- Click the Opera menu.
- Click Preferences.
- Click the Advanced tab.
- Click History.
- In the "Disk cache" section, click Empty Now.
- Click OK to close the Preferences window.
While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.
Opera 9.x for WindowsOpera 9.x for Mac OS X
- In Opera, click the Tools menu.
- Click Delete Private Data.
- Click Detailed Options.
- Select Delete all Cookies.
- Deselect the checkbox for any "Private Data" options that you don't want to delete.
- Click Delete.
- Click the Opera menu.
- Click Delete Private Data.
- Click Detailed Options.
- Select Delete all Cookies.
- Deselect the checkbox for any "Private Data" options that you don't want to delete.
- Click Delete.
- To make sure your system is always fully protected, always use the latest version of your operating system.
- Never install programs from unknown sources: they could contain viruses.
- Keep your login information (user ID, personal password and ActivCard) in a safe place, and never leave it lying around.
- The first time you log in, you will be asked to change your password. Make sure you change your password regularly after this.
- Never let anyone look over your shoulder when logging in.
- Never disclose your login information (User ID, personal password and ActivCard) to anyone else (phishing).
- Bank J. Safra Sarasin Ltd will never contact you directly and ask for your personal login information or account data.
- Your password must be at least 8 characters long, a mixture of numbers and letters and contain a mix of upper/lower case letters or special symbols.
- Change your password regularly.
- Do not use personal details, such as names and dates of birth, or any words found in a dictionary.
- Never write down your password or store it on your PC.
- Bank J. Safra Sarasin Ltd will never ask you for your personal password by telephone, e-mail or other means.
- Do not open any e-mails that you are not expecting and whose sender you don’t know.
- Do not click on any links in e-mails which are supposed to connect you to the login page of your E-Services.
- Be careful with e-mail attachments as well.
- Delete any e-mails immediately and make sure you clear your mail waste bin afterwards.
Common browsers:
Review the instructions in the Google Chrome Help Center.
Finding your version of Internet ExplorerTo find your version of Internet Explorer, click Help, then select About Internet Explorer. If you don't see the Help menu, press Alt to show the menus.
Clearing your cache Internet Explorer 8.xInternet Explorer 7.x
- In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
- Select Delete Browsing History.
- Select the checkbox next to "Temporary Internet Files."
- Click Delete.
- It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.
Internet Explorer 6.x
- In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
- Select Delete Browsing History.
- Click Delete files.
- Click Yes in the confirmation window.
- Click Close.
Note: It can take several minutes for the cache history to be deleted.
Clearing your cookies
- In Internet Explorer, click the Tools menu.
- Select Internet Options.
- Click the General tab.
- Click Delete Files.
- Click OK in the confirmation window.
- Click OK to close the "Internet Options" window.
Note: It can take several minutes for the cache history to be deleted.
While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.
Internet Explorer 8.xInternet Explorer 7.x
- In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
- Select Delete Browsing History.
- Select the checkbox next to Cookies.
- Click Delete.
- Once your cookies have been deleted, click Okay.
Internet Explorer 6.x
- In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
- Click Delete cookies.
- Click Yes in the confirmation window.
- Click Close.
- In Internet Explorer, click Tools.
- Select Internet Options.
- Click the General tab.
- Click Delete Cookies.
- Click OK in the confirmation window.
- Click OK to close the "Internet Options" window.
Finding your version of FirefoxTo find your version of Firefox:
Clearing your cache Firefox 4.x and later Firefox 3.5.x for Windows
- On Windows, click Help, then click About Mozilla Firefox.
- On Mac OS X, click Firefox, then click About Mozilla Firefox.
Firefox 3.x for Windows
- In Firefox, click the Tools menu.
- Select Clear Recent History.
- Under "Time Range to Clear," select Everything.
- Select the "Details" checkbox.
- Select the "Cache" checkbox.
- Click Clear Now.
Firefox 3.x and 3.5.x for Mac OS X
- In Firefox, click the Tools menu.
- Select Clear Private Data.
- Select the "Cache" checkbox.
- Click Clear Private Data Now.
Firefox 2.x for Windows
- Click the Firefox menu.
- Select Preferences.
- Select Advanced.
- Click the Network tab.
- In the "Offline Storage" section, click Clear Now.
- Click OK.
Firefox 2.x for Mac OS X
- In Firefox, click the Tools menu.
- Select Options.
- Select Advanced.
- Click the Network tab.
- In the "Cache" section, click Clear Now.
- Click OK.
Clearing your cookies
- Click the Firefox menu.
- Select Preferences.
- Select Advanced.
- Click the Network tab.
- In the "Cache" section, click Clear Now.
- Click OK.
While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.
Firefox 3.5.x for WindowsFirefox 3.5.x for Mac OS X
- In Firefox, click the Tools menu.
- Select Clear Recent History.
- Under "Time Range to Clear," select Everything.
- Select the "Details" checkbox.
- Select the "Cookies" checkbox.
- Click Clear Now.
Firefox 3.x for Windows
- Click the Firefox menu.
- Click Preferences.
- Click Privacy.
- Click Remove Individual Cookies.
- In the Cookies dialog box, click Remove All Cookies.
- Close the Cookies dialog box.
- Close the Preferences window.
Firefox 3.x for Mac OS X
- In Firefox, click the Tools menu.
- Click Options.
- Click Privacy.
- In the "Cookies" section, click Show Cookies.
- In the Cookies dialog box, click Remove All Cookies.
- Click OK to close the Cookies dialog box.
- Click OK to close the Options window.
Firefox 2.x for Windows
- Click the Firefox menu.
- Click Preferences.
- Click Privacy.
- In the "Cookies" section, click Show Cookies.
- In the Cookies dialog box, click Remove All Cookies.
- Click OK to close the Cookies dialog box.
- Click OK to close the Preferences window.
Firefox 2.x for Mac OS X
- In Firefox, click the Tools menu.
- Click Options.
- Click Privacy.
- In the "Cookies" section, click Show Cookies.
- In the Cookies dialog box, click Remove All Cookies.
- Click OK to close the Cookies dialog box.
- Click OK to close the Options window.
- Click the Firefox menu.
- Click Preferences.
- Click Privacy.
- In the "Cookies" section, click Show Cookies.
- In the Cookies dialog box, click Remove All Cookies.
- Click OK to close the Cookies dialog box.
- Click OK to close the Preferences window.
Finding your version of SafariTo find your version of Safari:
Clearing your cache Safari 3.x, 4.x and 5.x for Mac OS X
- On Windows, click Help, then click About Safari.
- On Mac OS X, click Safari, then click About Safari.
Safari 3.x for Windows
- Click the Safari menu.
- Select Empty Cache.
- Click Empty.
Clearing your cookies
- In Safari, click the Edit menu.
- Select Empty Cache.
- Click Empty.
While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.
Safari 5.x for Mac OS XSafari 3.x for Windows
- In Safari, click the Safari menu.
- Click Preferences.
- Click Privacy.
- Click Remove All Website Data.
- Click Remove Now.
- Close the "Preferences" dialog box.
- Click the Safari menu.
- Select Preferences.
- Click Security.
- Click Show Cookies.
- Click Remove All.
- Click Done to close the cookies list.
- Close the "Preferences" dialog box.
Finding your version of OperaTo find your version of Opera:
Clearing your cache Opera 9.x for Windows
- On Windows, click Help, then click About Opera.
- On Mac OS X, click Opera, then click About Opera.
Opera 9.x for Mac OS X
- In Opera, click the Tools menu.
- Click Preferences.
- Select the Advanced tab.
- Click History.
- In the "Disk cache" section, click Empty Now.
- Click OK to close the Preferences window.
Clearing your cookies
- Click the Opera menu.
- Click Preferences.
- Click the Advanced tab.
- Click History.
- In the "Disk cache" section, click Empty Now.
- Click OK to close the Preferences window.
While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.
Opera 9.x for WindowsOpera 9.x for Mac OS X
- In Opera, click the Tools menu.
- Click Delete Private Data.
- Click Detailed Options.
- Select Delete all Cookies.
- Deselect the checkbox for any "Private Data" options that you don't want to delete.
- Click Delete.
- Click the Opera menu.
- Click Delete Private Data.
- Click Detailed Options.
- Select Delete all Cookies.
- Deselect the checkbox for any "Private Data" options that you don't want to delete.
- Click Delete.