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Complaints Handling Procedures

If the client has any case for complaint in relation to any aspect of his/her relationship with Bank J. Safra Sarasin QFC (LLC) (“BJSSQ”), such complaint should be addressed to the Compliance Officer:
In writing:
Bank J. Safra Sarasin (QFC) LLC
Suite 702, Level 7
QFC Tower 1
Doha
Qatar
By telephone:
+974 44492102
By email:
BJSSQ operates a formal complaint handling procedure in accordance with regulatory requirements (summary details are available on request). The Client’s complaint will be acknowledged promptly and BJSSQ will try to resolve the problem within 4 weeks of receipt of the complaint.
Customer Dispute Resolution Scheme
Eligibility of the Client to apply in the above scheme is in accordance with Rule 8 of the Customer Dispute Resolution Scheme 2019 (“CDRS”) and Rule 3.8.1 of the Customer and Investor Protection Rules 2019 (CIPR).  
Further information about the CDRS can be found on the QFCRA's website website www.qfcra.com/customer-dispute-resolution-scheme/